takedown & report policy

at a glance

• to report content or behavior that breaks our rules, use in-app reporting (the primary path) or email [email protected] with subject "report" and the link or location.
• we acknowledge reports within 3 business days and act on serious safety reports faster.
• actions range from content removal to mute, restriction, suspension, and permanent ban. we may also report to law enforcement.
• if your content was removed, you can appeal by emailing the same address. EU users have additional DSA appeal rights.
• this policy covers everything except copyright. copyright takedowns live in our DMCA & copyright policy.
• knowingly false reports are misuse of our system and may themselves trigger account-level action against the reporter (per DSA Art. 23).

1. what this policy covers

this is our notice-and-action policy for non-copyright content and conduct issues. it implements:

• EU Digital Services Act Art. 16 (notice-and-action mechanism)
• KR 정통망법 §44-2 (information removal request and temporary measures)
• KR 정통망법 §44-7 (information that cannot circulate)
• our internal acceptable-use rules in terms §6

for copyright infringement, use the DMCA & copyright policy instead — the procedures and statutory protections are different.

2. what you can report

anything that violates terms §6, including but not limited to:

• child safety violations (CSAM, grooming, endangerment) — reported separately to NCMEC and KR authorities; see §6 below
• non-consensual sexual content, including deepfakes
• harassment, stalking, doxxing, impersonation
• hate, discrimination, or inflammatory content based on protected characteristics
• threats of violence, terrorism glorification, extremism
• promotion of self-harm or suicide
• disinformation that creates real-world harm
• sexually explicit content posted outside designated spaces
• defamation
• animal cruelty
• scams, fraud, deceptive monetization
• voice-room recording without all-room consent
• regulated or illegal goods
• system abuse (scraping, automation, evasion of bans)

3. how to send a report

email [email protected] with subject "report" and include all of:

1. what rule was broken. plain language is fine; if you can cite a §6 subsection, even better.
2. where the content is. URL, room id, post id, username, message id, timestamp — be specific. screenshots help.
3. why it breaks the rule. one or two sentences of context. if context matters (irony, satire, language, cultural reference) tell us.
4. your contact email. so we can ask follow-up questions or notify you of the outcome.
5. (optional) any evidence you have: screenshots, recordings (subject to local recording-consent law), prior reports.

the same fields are available through the in-app report form, which flags reports faster than email.

4. how we handle a report

we aim for these timelines; they are not contractual SLAs.

5. what statement of reasons includes

for every moderation action on user content, we provide:

• the rule we applied (terms §6 subsection or the applicable law);
• the scope of the action (single piece of content, room, account-wide);
• the duration (one-off removal, 24-hour restriction, permanent ban);
• whether the decision was made by a human reviewer, by automation, or by a hybrid;
• how to appeal internally and, for EU users, the external paths available under DSA Art. 21.

6. urgent reports — child safety, imminent harm

for content involving CSAM, an imminent threat to life, or a credible threat of mass violence, do not wait for normal queue review. email [email protected] with subject "URGENT: SAFETY" and a short description.

we route urgent reports to on-call. confirmed CSAM is reported to NCMEC and, where applicable, korean authorities (KCSC / 방심위 / 경찰청 사이버범죄수사대), with evidence preserved per legal requirement.

if life is in imminent danger, call local emergency services first (in korea: 112; in the US: 911; in the EU: 112; in the UK: 999).

7. counter-notice (if your content was removed)

if we removed your content and you believe the decision was wrong, you may appeal by emailing [email protected] with subject "appeal" and including:

1. the post / room / message that was removed (link or id).
2. why you believe the removal was a mistake — one or two paragraphs.
3. any context we may have missed (language, cultural reference, source, original consent).
4. your contact email.

we acknowledge within 3 business days, re-review with a different reviewer where possible, and tell you the outcome. EU users retain the right to use a certified out-of-court dispute settlement body under DSA Art. 21, and the right to bring the matter before their national court.

8. KR — 정통망법 §44-2 임시조치

if you are a person whose rights have been infringed by content on b3rri (defamation, privacy invasion, etc.) and you are filing a request under 정통망법 §44-2, please:

• email [email protected] with subject "§44-2 임시조치 요청".
• attach proof of your identity and a description of the infringement.
• we will assess and, where appropriate, perform a temporary blockage (임시조치) for up to 30 days, notifying the user who posted the content. that user may file a counter-notice (이의신청).
• if you and the other user reach a resolution, or if a court order is issued, we act accordingly.

we maintain logs of §44-2 requests for the period required by law.

9. EU — DSA notice-and-action specifics

• this policy is our notice-and-action mechanism under DSA Art. 16. it is electronic, accessible from this page, and free.
• statements of reasons under DSA Art. 17 are issued for every restriction on user content directed at EU users.
• internal complaint-handling under DSA Art. 20 is the appeal path in §7. we aim to handle appeals within 90 days; we will report annually on the median.
• you may use a certified out-of-court dispute settlement body under DSA Art. 21 and you retain access to the national courts.
• we will publish a transparency report annually once we cross the threshold, in line with DSA Art. 24.
• we will appoint a single point of contact (Art. 11) and an EU legal representative (Art. 13) before launching in the EU, and will list them here.

10. trusted-flagger program (future)

once we cross DSA scale thresholds we will operate a trusted-flagger program under DSA Art. 22. reports from trusted flaggers (e.g., national CSAM hotlines, qualified NGOs) will be prioritized in our queue. enrollment requirements and contact will be published here.

11. repeat violators

we maintain an internal record of moderation actions per account. accounts with a pattern of violations of terms §6 — typically three or more substantiated actions within a rolling window, or any single grave violation — are subject to permanent termination, independent of the DMCA repeat-infringer process.

12. misuse of the report system

filing knowingly false reports, mass-reporting to silence or harass other users, or coordinating brigade reporting against an account is itself a violation of terms §6 and DSA Art. 23. consequences include limits on your ability to report, account suspension, and termination.

13. transparency

we will include report and moderation figures in the annual transparency report described in our DMCA & copyright policy §10, broken out by:

• jurisdiction;
• report category (safety, harassment, hate, NCII, spam, etc.);
• decisions taken;
• appeal outcomes;
• accounts terminated under §11.

we publish it at least annually.

14. contact

email [email protected]. for copyright issues see DMCA & copyright policy. for general terms see terms and for privacy see privacy.